Returns + Exchanges
All returned items
must be new in packaging, unused, (no chew marks, no slobber marks, no pet hair...
well, you get the idea!). All returns
and exchanges must be accompanied by our Return Form along with a unique RMA #,
issued by Glamour Mutt. You must email email@example.com
in order to receive your RMA # and Return Form.
All returns must be shipped to:
Glamour Mutt, 5173 Waring Rd # 75, San Diego, CA 92120. We cannot be held responsible for any returns
shipped elsewhere. Returns shipped
without an RMA # and Return Form will not be accepted. All returns and exchanges must be made within
15 days of receipt. All Returns and
Exchanges are subject to a 10% Restocking Fee and Re-Shipping Costs (if
exchanging for a different size or different item) or original shipping cost (if returning for a refund). No exceptions will be made without prior
permission. Due to State Health laws, we
cannot accept Dog Bed and Dog Carrier returns or exchanges (including purses, loungers, chaises, sofas,
etc). No returns, exchanges, or cancellations can be made on custom orders including Susan Lanci items.
Order Cancellations + Changes
If your order has not yet entered the shipping process, you
may cancel or revise your order within 12 hours after your order has been
placed. Please email your cancellation request or order change to firstname.lastname@example.org.
Be sure to include your name and order
number. Please note: Orders for custom or personalized items cannot be
cancelled or changed at any time. General estimated shipping time on custom items is approximately two weeks. This includes Susan Lanci items which are made-to-order. We encourage you to measure your pet as
accurately as possible and carefully proofread your order confirmation for any
errors or typos. Sorry, but we cannot be responsible for the shipping costs for
any cancelled orders.
Non-Deliverable, Refused + Unclaimed Orders
If an order is returned, refused or unclaimed by the
customer due to customer refusal, customer negligence/absence, or customer
providing incorrect shipping information, we will attempt contact via phone
and/or email if provided. If no response is received, the customer will be
charged with the appropriate shipping charges and a 30% restocking
fee. Please make sure that the shipping information on your order is
correct and that someone will be available to receive your package. All orders
that require re-shipping at the request of the customer, whether for returned,
refused, unclaimed, or undeliverable packages will require an additional
Do you ship to another country or overseas?
We will happily deliver to any international destination. All international payments must be made via Paypal (select the paypal option during checkout). $16.95 flat rate shipping via USPS Priority includes all items that can fit within 9" x 5.5" x 1.75" box (perfect for collars, leashes, small toys). Larger items will require additional shipping cost. Please
email us at email@example.com
for shipping quote for larger items.
Legal Terms + Conditions
By using the
site, you agree to be bound by these Terms and to follow these Terms and all
applicable laws and regulations governing the site.
Unless otherwise noted, all materials on this web site are the property of Glamour
Mutt and are protected by United States and international copyright laws. This
includes the following: website design, images, text, graphics, logos, button
icons, photographs, video clips, audio clips, and all software.
Users have permission from Glamour Mutt to electronically copy and to print in
hard copy portions of its site for the sole purpose of placing an order with Galmourmutt.com
and/or using this site as a shopping reference. You may not reproduce (except
as noted above), publish, distribute, display, modify, create derivative works
from, sell or exploit in any way any part of the site. Any violators will be
prosecuted to the full extent of the law.
Product Descriptions, Images + Colors
We have gone to great lengths to ensure accuracy in the descriptions and
representation of our products. However, slight variations may occur. While the
images on our website have been color-corrected to appear as accurate as
possible, their appearance will correspond to the settings on your monitor and
may not be exact.
You agree to defend, indemnify and hold Glamour Mutt harmless from and against
any claims, damages, costs and expenses (including all attorney's fees),
arising from or related to your use of the site.
Links to Other Websites
Glamour Mutt is not responsible for the availability of external sites or
resources that may be linked to this website. We do not endorse and are not
responsible for any content advertising, warranties, representations, products
or other materials on or available from such independent sites or
We believe that your privacy and the privacy of all our users is important. We are
committed to protecting your privacy. We will not distribute or sell your name
or personal information about you to any third party without your expressed
permission. Any information you provide to us with will be held in confidence
and used only to improve our services to you. Should an item you purchased be
one that a manufacturer ships for us, we will share only the necessary
information needed for them to do so.
Violation of the Terms
You understand and agree that Glamourmutt.com has sole discretion, and without
prior notice, Glamourmutt.com may terminate your access to the site, and remove
any unauthorized User content, if Glamourmutt.com believes that the User
content you provided has violated or is inconsistent with the Terms or with the
intention behind them, or that you have violated the rights and/or policies of Glamourmutt.com,
another User or the law. Glamourmutt.com may release user information about you
if required by law or subpoena, or if the information is necessary or
appropriate to release to address an unlawful or harmful activity.