Returns + Exchanges

All returned items must be new in packaging, unused, (no chew marks, no slobber marks, no pet hair... well, you get the idea!).   All returns and exchanges must be accompanied by our Return Form along with a unique RMA #, issued by Glamour Mutt.  You must email [email protected] in order to receive your RMA # and Return Form.  All returns must be shipped to:  Glamour Mutt, 5173 Waring Rd # 75, San Diego, CA 92120.  We cannot be held responsible for any returns shipped elsewhere.  Returns shipped without an RMA # and Return Form will not be accepted.  All returns and exchanges must be made within 15 days of receipt.  All Returns and Exchanges are subject to a 10% Restocking Fee and Re-Shipping Costs (if exchanging for a different size or different item) or original shipping cost (if returning for a refund).  No exceptions will be made without prior permission.  Due to State Health laws, we cannot accept Dog Bed and Dog Carrier returns or exchanges (including purses, loungers, chaises, sofas, etc).  No returns, exchanges, or cancellations can be made on custom orders.

Order Cancellations + Changes

If your order has not yet entered the shipping process, you may cancel or revise your order within 12 hours after your order has been placed. Please email your cancellation request or order change to [email protected].  Be sure to include your name and order number. Please note: Orders for custom or personalized items cannot be cancelled or changed at any time.  General estimated shipping time on custom items is approximately two weeks.  This includes Susan Lanci items which are made-to-order.  We encourage you to measure your pet as accurately as possible and carefully proofread your order confirmation for any errors or typos. Sorry, but we cannot be responsible for the shipping costs for any cancelled orders.

Non-Deliverable, Refused + Unclaimed Orders

If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided. If no response is received, the customer will be charged with the appropriate shipping charges and a 30% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages will require an additional re-shipping charge.

Do you ship to another country or overseas?

We will happily deliver to any international destination. All international payments must be made via Paypal (select the paypal option during checkout).  $16.95 flat rate shipping via USPS Priority includes all items that can fit within 9" x 5.5" x 1.75" box (perfect for collars, leashes, small toys).  Larger items will require additional shipping cost.  No returns for international shipments (due to shipping costs).  Customers are responsible for any customs fees or sales tax for importing items to your specified country. Please email us at [email protected] for shipping quote for larger items.

Legal Terms + Conditions

By using the site, you agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the site.

Copyright Notice
Unless otherwise noted, all materials on this web site are the property of Glamour Mutt and are protected by United States and international copyright laws. This includes the following: website design, images, text, graphics, logos, button icons, photographs, video clips, audio clips, and all software.

Users have permission from Glamour Mutt to electronically copy and to print in hard copy portions of its site for the sole purpose of placing an order with and/or using this site as a shopping reference. You may not reproduce (except as noted above), publish, distribute, display, modify, create derivative works from, sell or exploit in any way any part of the site. Any violators will be prosecuted to the full extent of the law.

Product Descriptions, Images + Colors
We have gone to great lengths to ensure accuracy in the descriptions and representation of our products. However, slight variations may occur. While the images on our website have been color-corrected to appear as accurate as possible, their appearance will correspond to the settings on your monitor and may not be exact.

You agree to defend, indemnify and hold Glamour Mutt harmless from and against any claims, damages, costs and expenses (including all attorney's fees), arising from or related to your use of the site.

Links to Other Websites
Glamour Mutt is not responsible for the availability of external sites or resources that may be linked to this website. We do not endorse and are not responsible for any content advertising, warranties, representations, products or other materials on or available from such independent sites or resources. 

We believe that your privacy and the privacy of all our users is important. We are committed to protecting your privacy. We will not distribute or sell your name or personal information about you to any third party without your expressed permission. Any information you provide to us with will be held in confidence and used only to improve our services to you. Should an item you purchased be one that a manufacturer ships for us, we will share only the necessary information needed for them to do so. 

Violation of the Terms
You understand and agree that has sole discretion, and without prior notice, may terminate your access to the site, and remove any unauthorized User content, if believes that the User content you provided has violated or is inconsistent with the Terms or with the intention behind them, or that you have violated the rights and/or policies of, another User or the law. may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity.

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